Waste of money!
We purchased this product 18 months ago and it is now broken. It is leaking freon, won't hold a charge and can't be repaired. It is not covered under the warranty.
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The machine is very simple to operate (basically you push one button), and it'll keep your rice warm for many hours with no change in the texture, which seems remarkable to me. You can just leave it on, almost indefinitely, rather than putting your rice away and reheating it later. This is surprisingly convenient if you eat rice more than once a day.
However, you have to rinse the rice quite well or it will come out sticky. In addition, the machine doesn't come with instructions for brown rice, so I'm still figuring out the right method for that.
Also, the controls are confusing and hard to use -- an amazing achievement for such a simple machine. I could not make it any more confusing if I tried!!
My Taiwanese friend tells me...
Miracles in Technology - Perfect Rice
I purchased this machine from a local cooking supply shop, after doing some online research. The person who sold it to me told me that it was useful for little more than making really good rice. As I found out from research - that is simply not true. 'The Ultimate Rice Cooker Cookbook' by Beth Hensperger and Julie Kaufmann (ISBN 1-55832-202-7) gives you excellent recipes that are wonderfullly suited to this device. It's the manual you wish you would have gotten with this device.
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