beginer
I have the machine for just one week now & I guess for the price ( I paid $204 total) , you probably can't find a better one.
Looks great, makes good espresso with ok crema. I get about an 1/8" crema everytime. I'm not sure if thats ok or to little.
My two major complaints are
1) after you pulled your shot & shut the brewing switch off, about another 2 to 3 oz's of liquid still comes out of the portafilter. All of it goes into the drip tray after you remove your cup from underneath.
I thought it might have been just my machine, but I read a review somewhere else & they had the same problem.
2) The portafilter does not fit very snug into the holder, so when you knock out the grinds into the garbage, sometimes the you have to retrieve the filter. So just hold down the edge of the filter with your thumb when it cools and that should take care of this problem. Just do it with a cool rag if it's still hot.
One more thing)...
A Great Machine
After getting poor results from a steam driven Krups I decided to give home espresso brewing another try with a pump driven machine. After many days of research I settled on the Villaware Moderno. In addition to good reviews it was the only pump machine in this price range that did not have a boxy, or plastic look.
All in all I a very happy with my purchase. The machine heats up fast, its easy to use and the foamer is fool proof. I steamed half and half for my cappucino and got mountains of very stable foam on the first try! For espresso I used the Illy pods that came with it and got very satisfactory results. The espresso was plenty hot and had a moderate amount of crema. But I understand that you get less crema anyway if you use pods. The hot water dispensing feature also works fine. I dispense the hot water into a large pyrex measuring cup for preheating the espresso cups.
Some things worth mentioning. Cleaning: In addition to washing everything with soapy...
No Customer Service
The product works well, is easy to clean, makes great espresso quickly. It's so sleek and retro, it's fun on the countertop. On the first usage, one of the two filter holder's handles, which are plastic, broke off of the filter. The one designed for grounds has worked fine, but I cannot use the pod filter at all. I called the seller to learn the warrantee was through the manufacturer. I called the manufacturer to discover they didn't handle their own customer service, the folks who handle it for them had one solution: ship the entire unit back to the manufacturer to have one small, several ounce completely separate handle replaced. The price for shipping the entire unit back, at my cost, was prohibitive. It is silly to have an appliance this beautiful be disposable because of a small piece of plastic, or more accurately, terrible customer service. I will not buy Villaware products again.
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